At Simply Feminine Shop, we strive to make your shopping experience as effortless and elegant as our collection of timeless dresses and delicate sequin tops. Below you’ll find all the details about our shipping and returns processes, designed with the same care we put into crafting our signature midi dresses.
Shipping Information
We’re delighted to offer worldwide shipping (excluding some remote areas and parts of Asia) to bring our feminine styles to your wardrobe.
Order Processing
All orders are processed within 1-2 business days. You’ll receive a confirmation email with tracking information once your order ships.
Shipping Options
- Standard Shipping: £12.95 via DHL or FedEx (10-15 business days after dispatch)
- Free Shipping: Available on orders over £50 via EMS (15-25 business days after dispatch)
Please note that delivery times are estimates and may vary depending on your location and customs processing.
Returns & Exchanges
We want you to adore every piece from our collection. If you need to return or exchange an item, here’s how our process works:
Our Return Promise
We accept returns and exchanges within 15 days of receiving your order. To qualify for a return or exchange, items must be:
- Unworn and unwashed
- In original condition with tags attached
- In the original packaging
Important Note on Sequin Tops
For hygiene reasons, we cannot accept returns on sequin tops if the protective lining has been removed. These delicate pieces require special handling, much like when you wear them.
How to Return or Exchange
- Contact Us: Email [email protected] within 15 days of receiving your order with your request
- Complete the Form: Use the return form included with your order or our template below
- Package Securely: Place items in the original packaging
- Ship Your Return: Send to our boutique address:
Simply Feminine Shop Returns
71 Chapel St
Liverpool, GB L8U 8IC
Return Shipping Options
- Standard Return: Ship with your preferred carrier (recommended for faster processing)
- Prepaid Label: Request a return label (£5.99 fee deducted from your refund)
Refund Information
Once we receive and inspect your return:
- Refunds processed within 5-7 business days
- Credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Original shipping fees are non-refundable
- Exchange items shipped within 3 business days of approval
Return Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Simply Feminine Team,
I would like to request a [return/exchange] for my recent order #[Your Order Number].
Item details:
– Product Name: [e.g., Petite Floral Midi Dress] – Size/Color: [if applicable] – Reason: [Please specify]
For exchanges, my preferred replacement item is: [Product Name and Size/Color if different]
Please advise if you require any additional information. I look forward to hearing from you.
Best regards,
[Your Full Name] [Your Email Address] [Your Order Number]
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately at [email protected] with photos of the issue. We’ll resolve it with the same personalized attention we give to selecting our petite dress collection.
For any questions about our shipping or returns policy, don’t hesitate to reach out. We’re here to ensure your Simply Feminine experience remains as delightful as our long sleeve dresses are elegant.