At Simply Feminine Shop, we want you to adore every piece you purchase from our collection of timeless dresses and delicate sequin tops. However, we understand that sometimes an exchange or return may be needed. Our policy is designed with the same care and attention to detail as our signature midi dresses.
Our Return Promise
We accept returns and exchanges within 15 days of receiving your order. All items must be:
- Unworn and unwashed
- In original condition with tags attached
- In the original packaging
Please note: For hygiene reasons, we cannot accept returns on sequin tops if the protective lining has been removed. These delicate pieces require special handling, much like when you wear them.
How to Return or Exchange
Follow these simple steps to initiate your return or exchange:
- Contact us within 15 days of receiving your order at [email protected] with your request
- Complete the return form included with your order (or use our template below)
- Package your items securely in the original packaging
- Ship your return to our boutique address: Simply Feminine Shop Returns
71 Chapel St
Liverpool, GB L8U 8IC
Return Shipping
We offer two return options to suit your needs:
- Standard Return: Ship with your preferred carrier (recommended for faster processing)
- Prepaid Label: Request a return label (a £5.99 fee will be deducted from your refund)
Refund Information
Once we receive and inspect your return:
- Refunds will be processed within 5-7 business days
- Your original payment method will be credited (Visa, MasterCard, JCB, or PayPal)
- Original shipping fees are non-refundable
- Exchange items will be shipped within 3 business days of approval
Return Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Simply Feminine Team,
I would like to request a [return/exchange] for my recent order #[Your Order Number].
Item details:
– Product Name: [e.g., Petite Floral Midi Dress] – Size/Color: [if applicable] – Reason: [Please specify]
For exchanges, my preferred replacement item is: [Product Name and Size/Color if different]
Please advise if you require any additional information. I look forward to hearing from you.
Best regards,
[Your Full Name] [Your Email Address] [Your Order Number]
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately at [email protected] with photos of the issue. We’ll resolve it with the same personalized attention we give to selecting our petite dress collection.
For any questions about our returns policy, don’t hesitate to reach out. We’re here to ensure your Simply Feminine experience remains as delightful as our long sleeve dresses are elegant.