At Simply Feminine Shop, we want your shopping experience to be as effortless and elegant as our designs. Below you’ll find answers to our most commonly asked questions about our feminine pieces, delivery services, and more.
Our Products
What styles of dresses do you offer?
We specialise in timeless feminine pieces including long sleeve dresses (perfect for transitional weather), midi dresses (our signature day-to-night pieces), mini dresses (for those special occasions), and petite dresses (designed with perfect proportions for smaller frames). Our sequin tops add just the right amount of sparkle to any outfit.
Are your dresses true to size?
Yes, our dresses are carefully sized to fit true to standard measurements. We take particular care with our petite range to ensure perfect proportions. If you’re between sizes or unsure, we recommend sizing up for comfort, especially in our fitted styles.
How should I care for my sequin pieces?
Our statement sequin items should be hand washed in cool water or dry cleaned to maintain their sparkle. Always lay flat to dry and store carefully to prevent snagging.
Ordering & Account
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure prompt delivery, so please contact us immediately at [email protected] if you need to make changes. We’ll do our best to accommodate your request if your order hasn’t yet entered the dispatch process.
How do I create an account?
You can create an account during checkout by selecting “Save my information for next time.” This allows you to track orders and save your preferences for future shopping.
Delivery Information
Where do you ship?
We ship worldwide with boutique care, excluding Asia and select remote areas. All packages are dispatched from our Liverpool boutique at 71 Chapel St.
What are my delivery options?
- Standard Shipping (£12.95): Processed in 1-2 business days, delivered via DHL or FedEx in 10-15 business days after dispatch – perfect when you need your new favourite piece with a bit more urgency.
- Free Standard Shipping: Available for orders over £50, processed in 1-2 business days and delivered via EMS in 15-25 business days after dispatch – ideal when building your capsule wardrobe or planning ahead.
Can I track my order?
Absolutely! We provide transparent tracking from our Liverpool headquarters to your doorstep. You’ll receive tracking information once your order is dispatched.
What if I need my dress by a specific date?
Our standard shipping option is recommended for special occasions as it provides the most reliable timeline. Please allow extra processing time during peak seasons.
Returns & Exchanges
What is your return policy?
We accept returns within 15 days of receipt. Items must be unworn, with tags attached, and in original packaging. Simply contact us at [email protected] to initiate a return.
How long do refunds take to process?
Once we receive your return, please allow 5-7 business days for processing. Refunds will be credited to your original payment method.
Do you offer exchanges?
Yes! We’re happy to exchange items for a different size or colour, subject to availability. Please note that exchanges may take additional processing time.
Still Have Questions?
Our Chapel Street-based customer service team treats every inquiry with the personalised attention that makes Simply Feminine special. Contact us at [email protected] – we’re here to help you find your perfect feminine pieces.